So I’ve had this Aria for a couple of days. It’s pretty awesome. You can do all sorts of interesting things with it. I’m pretty pleased. Of course, I absolutely despise AT&T, because their plans are expensive. On the other hand I get a discount, but it only barely makes it competitive. I’m not a fan. Obviously, this is the Aria part.
The cycle of ass kicking at the job continues. There is no reason for someone to have 15 tickets. Seriously. At one point some of us (and there are only three) have upwards of 20 tickets. It’s been like this for quite some time and it’s getting old. We can’t effectively function being buried under so many tickets. Granted, some of those tickets are actually alerts (which have to be treated like a ticket – meaning we have to investigate and ensure that nothing is in fact wrong), but it’s really overwhelming. Other shifts have at least 5 people, and that increases their ability to handle increased load, but our shift (despite having greater numbers of foreign customers awake and submitting tickets) has 3 and that’s apparently all we need. This is not true. We need more people (at least one more).
I started this post many hours ago, but apparently it was too busy for me to get it done, even though it’s retarded short. So, I’ve gone ahead and finished it up now that I’m off shift finally. Only 45 minutes late getting off this time. Awesome! I’ll update this with a pic in a bit. I need to go home. I’m tired.
